ROBOTILL News and Updates

  Two years ago, we made a strategic decision to discontinue remote support and focus entirely on email support. Our goal was simple: make ROBOTILL so intuitive and well-documented that remote support wouldn’t be necessary. Since then, we’ve: Released major usability improvements Expanded our online help system Uploaded step-by-step training videos These resources now cover nearly every common issue, and most users resolve problems quickly without needing live assistance. However, we’ve listened to feedback and understand that some users still prefer the reassurance of expert intervention. That’s why we’ve decided to reintroduce remote support , available directly from ROBOTILL. What’s New? You can now purchase a 30-minute remote support session from ROBOTILL. We’ll still display a list of resellers who offer remote and on-site support. Our Recommendation We encourage users to explore our online help first — it’s comprehensive, free, and available 24/7. But if you’d r...

  ROBOTILL offers excellent free email support.  If however you do need someone to connect remotely to assist you, you can contact one of the ROBOTILL Resellers Why ROBOTILL Support only give email support ROBOTILL support will usually email you a link to the correct place in our comprehensive online help with steps to follow to resolve the issue. From time to time, we do get a customer that is unable to resolve the issue, either because they did not follow the instructions or because there is an unusual problem on their computer or network that needs to be resolved.  As a courtesy, we used to connect remotely to assist these customers. We however found that typically customers that require us to connect remotely, do so often. Either because they prefer that ROBOTILL support them remotely instead of following instructions or they frequently make network and server changes requiring us to connect computers that we previously already connected.  If we had to continue ...

ROBOTILL will be adding a lot of POS Training videos. To make sure you don't miss anything, please subscribe to our  ROBOTILL Support Training Channel on YouTube . We published an article on this blog each time we uploaded a new training video. As we will be adding many more, we have decided to no longer publish an article each time a new video is available. Instead, you can subscribe to our channel. The videos will also be added to the various sections of our online help .