Two years ago, we made a strategic decision to discontinue remote support and focus entirely on email support. Our goal was simple: make ROBOTILL so intuitive and well-documented that remote support wouldn’t be necessary.
Since then, we’ve:
- Released major usability improvements
- Expanded our online help system
- Uploaded step-by-step training videos
These resources now cover nearly every common issue, and most users resolve problems quickly without needing live assistance.
However, we’ve listened to feedback and understand that some users still prefer the reassurance of expert intervention. That’s why we’ve decided to reintroduce remote support, available directly from ROBOTILL.
What’s New?
- You can now purchase a 30-minute remote support session from ROBOTILL.
- We’ll still display a list of resellers who offer remote and on-site support.
Our Recommendation
We encourage users to explore our online help first — it’s comprehensive, free, and available 24/7. But if you’d rather have an expert take over, remote support is now just a click away.
Contact ROBOTILL Support to book your session.
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