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Lockdown! What now?

South Africa will be in a 21 day lock down from midnight on Thursday 26 March until midnight on Thursday 16 April, all South Africans will have to stay at home. What about the business owners of shops and restaurants?
This is not the end It might feel like the world is coming to an end - it is not. The lockdown will end. COVID-19 might have some lingering and lasting effects on how we live - but people will again want to go out for dinner at their favourite restaurant - take the kids for waffles - treat their spouses to a shopping spree.
It is important to stay informed but watching news the whole day during the lockdown will become depressing.  It is important to stay active, but you might need to do more than just play monopoly for three weeks. As a business owner you will quickly become restless if you feel you are not working and not making any progress. Things to do during the lockdown Before the lockdown starts The South African government gave us three days to prepare for the …
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COVID-19 Business Continuity

The coronavirus pandemic is impacting everyone from our families, to our businesses. Our thoughts are with those affected by the virus, particularly those who are sick but also those who are going through a difficult time due to the economic impact of the virus.
ROBOTILL Support and Sales Long before the start of the outbreak of the virus, ROBOTILL has already implemented a cloud based office system to allow our employees to work from home. We will be able to continue to give the same level of support as before even if all our employees are in self-isolation.  Licence Fees The economic impact of the virus will affect all of us in some way. It is probably our customers that are using the restaurant and hospitality modules that will be affected the most. 
We are proud of the fact that ROBOTILL licence fees are some of the lowest in the industry - giving our customers one less overhead to worry about during this difficult time. To help our customers further we decided not to have an ann…

Version 8.09 released with arithmatic overflow fix

ROBOTILL Version 8.09 has been released and is available for download. The new version has two new reports. It will also prevent the 'arithmatic overflow' error that some users got (due to incorrect user input).

The following is new in version 8.09:
Refunds report improved.New Refunded Items report will list all the items that were refunded via 'Refund Item' or 'Refund Sale'.New 'Payments From Accounts' report will list all payments that were done for sales using customer accounts.If discounts were used, the totals for the Product Sales report did not work - this is now fixed.In previous versions is was possible to enter an invalid 'stock on hand' or 'stock received' amount. The cashier would have been warned that the amount was too big to be a stock on hand (usually when a barcode was scanned instead of entering a number) and the user would have been asked to confirm the amount. If the cashier chose to continue it later caused 'arith…

Surviving Load Shedding

Our customers in South Africa are again experiencing load shedding (rolling blackouts). Running a shop or restaurant that is at times without power is not the only problem - load shedding can also damage your computer or files on your computer (including your point of sale database system files).

When there is a power failure and your PC does not have a UPS (Uninterrupted Power Supply), files can get damaged or corrupted because a proper shut down was not done. When the power comes back on the risk is even greater as there is sometimes a power surge that can damage electronic devices - damage to your computer itself (hardware) or files on your computer can get corrupted.

You can follow the steps below to protect your point of sale system:
Make sure you have automatic daily backups enabled.Your backups must be copied (or directly created) to an external device or the cloud (like Google Drive).Check your load shedding schedule and shut down any PC's without UPS before the power goes…

Hospitality Software module now available

The ROBOTILL Hospitality module is now available. The hospitality module is ideal for hotels and B&B's - but will work for any industry where resources (rooms, tennis courts, equipment, technicians, etc.) needs to be booked.

The hospitality module is an add-on to the ROBOTILL Point of Sale system and works with the rest of the ROBOTILL modules. That means it is backed with all the power of the ROBOTILL POS system (compound items, combo deals, loyalty program, discounts, customer accounts, etc).

For more information on how it works you can have a look at the hospitality online help. The hospitality module has a free edition and can be downloaded from the ROBOTILL download page.

.NET Framework Blocking Issues on Windows 7

If you are trying to install ROBOTILL on a Windows 7 computer and you are getting the '.NET Framework Blocking Issues' error or another message about the .NET Framework, follow the steps below:
Run all outstanding Windows updates on your computer.Restart your computer and check that your computer is up to date - if not, repeat the first two steps.Once your computer is up to date you can run the ROBOTILL install again - the install should now finish without a problem. If you still have a problem, download the latest version of the .NET Framework directly from Microsoft's website and install directly. It is only on Windows 7 that you might get problems with the .NET Framework install as the .NET Framework is automatically installed on Windows 10.

ROBOTILL Version 8.07 released

ROBOTILL Version 8.07 is availalbe for download. The reporting module and the waiter ordering system has been improved.

A lot is going on in the background when multiple waiters places multiple orders in a short period of time. Each order is split into departments (kitchen, bar, etc) and the orders are sent to the various department printers. We have made this process more robust.
There is now also Order History You can now see what items were ordered, when and how. In the Restaurant Module, select the table(sale) and then select 'Menu'.

In version 8.07 there is now a 'Order History' button. When you select it, the items that was ordered with the times will be displayed.

It is also possible to view the history of ordered items for sales that has been completed. This is done in the Reporting Module. In the Reporting Module select the new 'Order History' report. You will then have to select the sale you want to view and click on 'Run Report'.