ROBOTILL News and Updates

  A problem affecting price changes during stock receiving has been fixed in Version 9.26. We strongly recommend that all users update as soon as possible. Under certain circumstances, the bug could cause product prices to be updated incorrectly during stock receiving. What's New in Version 9.26 Critical Fixes Fixed an issue where product prices could be updated incorrectly during stock receiving. Fixed an issue with voided delivery sales. Stock Receiving Improvements Stock receiving has been simplified and improved. Several settings have been removed and consolidated. The stock receiving workflow has been streamlined. Price changes are now easier to review and manage. For more information, see the updated online help: https://poshelp.robotill.com/StockReceiving.aspx New: Order Modifiers Order Attributes have been replaced with the new Order Modifiers feature. Important: Users should allow time to replace all order attributes with the new Order Modifiers aft...

  At Robotill, our mission has always been clear: to deliver reliable, professional POS software at exceptional value for South African businesses. To ensure we can continue improving and supporting the platform, we will be adjusting our licence pricing effective 1 March 2026 . Our previous price adjustment was in 2024 , and this update represents a modest increase of less than 10% . Updated Licence Pricing 1-Year Licence New Price (incl. VAT): R 1,595.00 Price (excl. VAT): R 1,386.96 Previous Price (incl. VAT): R 1,495.00 Increase: R 100.00 (≈ 6.7%) 2-Year Licence New Price (incl. VAT): R 2,795.00 Price (excl. VAT): R 2,430.43 Previous Price (incl. VAT): R 2,645.00 Increase: R 150.00 (≈ 5.7%) The two-year licence continues to offer meaningful savings compared to renewing annually, while providing long-term stability and value for committed businesses. Why the Adjustment? Since our last increase in 2024, we have continued to: Mainta...

ROBOTILL version 9.25 has been released and is now available for download. Unlike many of our previous updates, this release does not introduce a large number of visible new features. Instead, it focuses on important technology upgrades that ensure ROBOTILL remains secure, reliable, and supported for many years to come. New Database Setup Wizard The most noticeable change in version 9.25 is a completely new Database Setup Wizard . The new wizard is easier to use, more robust, and significantly improves the installation experience—especially for new installations. As part of this update, the wizard now installs SQL Server 2022 by default. Updated .NET Framework To keep ROBOTILL aligned with current and future Windows platforms, version 9.25 now runs on the latest .NET Framework (4.8.1) . This upgrade ensures: Improved performance Better security Long-term Microsoft support Compatibility with newer versions of Windows These changes are largely behind the scenes,...

  Version 9.24 of the ROBOTILL Point of Sale system is now ready for download!   ✨ What’s New   Sales by Month Report The popular Sales by Month report has returned. It was temporarily unavailable while we upgraded our reporting system, but it’s now back. Free just got better The free edition of ROBOTILL now allows you to view history (sales, events and more). Simplified Future Date Fix In previous versions, if a computer’s date was accidentally set forward, sales recorded with a future date could cause multiple issues—including licensing problems. Even after correcting the computer’s date, those future-dated sales continued to create complications.   With Version 9.24, the way these issues are detected and resolved has been streamlined and simplified, ensuring smoother recovery and fewer headaches.   Note to ROBOTILL Resellers: The 'Fix Future Dates' feature that was available in Jarvis (reseller portal) has been removed. The problem is no...

  Protect your business from unexpected data loss with this essential guide to POS disaster recovery. In this video, we walk you through best practices for backing up your Robotill system—covering how to enable automatic backups and seamlessly copy your backup files to the cloud. Whether you're running a small retail store or a busy restaurant, these steps will help ensure your point of sale software is secure, resilient, and ready for anything. ✅ Learn how to: - Set up automatic backups in Robotill - Configure cloud sync for offsite protection - Avoid common pitfalls in POS data recovery Don't wait for disaster to strike—watch now and safeguard your business!

  Two years ago, we made a strategic decision to discontinue remote support and focus entirely on email support. Our goal was simple: make ROBOTILL so intuitive and well-documented that remote support wouldn’t be necessary. Since then, we’ve: Released major usability improvements Expanded our online help system Uploaded step-by-step training videos These resources now cover nearly every common issue, and most users resolve problems quickly without needing live assistance. However, we’ve listened to feedback and understand that some users still prefer the reassurance of expert intervention. That’s why we’ve decided to reintroduce remote support , available directly from ROBOTILL. What’s New? You can now purchase a 30-minute remote support session from ROBOTILL. We’ll still display a list of resellers who offer remote and on-site support. Our Recommendation We encourage users to explore our online help first — it’s comprehensive, free, and available 24/7. But if you’d r...