ROBOTILL News and Updates

  Version 9.24 of the ROBOTILL Point of Sale system is now ready for download!   ✨ What’s New   Sales by Month Report The popular Sales by Month report has returned. It was temporarily unavailable while we upgraded our reporting system, but it’s now back. Free just got better The free edition of ROBOTILL now allows you to view history (sales, events and more). Simplified Future Date Fix In previous versions, if a computer’s date was accidentally set forward, sales recorded with a future date could cause multiple issues—including licensing problems. Even after correcting the computer’s date, those future-dated sales continued to create complications.   With Version 9.24, the way these issues are detected and resolved has been streamlined and simplified, ensuring smoother recovery and fewer headaches.   Note to ROBOTILL Resellers: The 'Fix Future Dates' feature that was available in Jarvis (reseller portal) has been removed. The problem is no...

  Protect your business from unexpected data loss with this essential guide to POS disaster recovery. In this video, we walk you through best practices for backing up your Robotill system—covering how to enable automatic backups and seamlessly copy your backup files to the cloud. Whether you're running a small retail store or a busy restaurant, these steps will help ensure your point of sale software is secure, resilient, and ready for anything. ✅ Learn how to: - Set up automatic backups in Robotill - Configure cloud sync for offsite protection - Avoid common pitfalls in POS data recovery Don't wait for disaster to strike—watch now and safeguard your business!

  Two years ago, we made a strategic decision to discontinue remote support and focus entirely on email support. Our goal was simple: make ROBOTILL so intuitive and well-documented that remote support wouldn’t be necessary. Since then, we’ve: Released major usability improvements Expanded our online help system Uploaded step-by-step training videos These resources now cover nearly every common issue, and most users resolve problems quickly without needing live assistance. However, we’ve listened to feedback and understand that some users still prefer the reassurance of expert intervention. That’s why we’ve decided to reintroduce remote support , available directly from ROBOTILL. What’s New? You can now purchase a 30-minute remote support session from ROBOTILL. We’ll still display a list of resellers who offer remote and on-site support. Our Recommendation We encourage users to explore our online help first — it’s comprehensive, free, and available 24/7. But if you’d r...

  We're excited to announce the release of Robotill Version 9.23, packed with new features and enhancements designed to make your restaurant or retail operation even more flexible and efficient. 🧑‍🍳 Smarter Waiter Station Configuration You now have more control over how waiters work across different stations: Choose between Tabs Only (No Tables), Take-Away Mode, or the traditional Table Mode.  Configure this per computer, allowing different setups for various parts of your restaurant—whether it's dine-in, take-away, or bar service. This means your POS stations can now be tailored to match your workflow, improving speed and clarity for your staff. To enable this feature, turn off 'Use a default table' and 'Use Tabs Only' in General Settings and select the options per computer in PC Settings . 💳 Enhanced Customer Info at Checkout Customer selection screens in the POS apps now show: Current balance Available credit This gives your team instant access to key cu...

  🛠️ Important Update for Robotill Users 🛠️ We’ve identified a bug in Version 9.22 that may affect your Stock Take History reports. If you’ve upgraded to Version 9.22 or later , please make sure you’ve installed Version 9.22.03 or newer to resolve this issue. ✅ The latest version includes a fix that ensures your stock take records remain accurate and reliable. 📥 To update, follow these steps:  https://poshelp.robotill.com/UpgradeNewVersion.aspx If you need assistance or have any questions, feel free to reach out—we’re here to help! Thank you for keeping your system up to date and running smoothly. —The Robotill Team

  🚀 ROBOTILL Version 9.22 Released. The latest update is now available for download! 🕒 Table & Tab Time Tracking View how long tables or tabs have been active—directly on the floor plan and in detailed view, including last order time. 📊 New Sales Duration Report Track sale start/end times, duration, table/tab, waiter, sale total, and tips. 🔍 Improved Product Lookup Quickly see tier prices and location-specific stock for smarter inventory decisions. ✨ Plus several other performance enhancements to keep ROBOTILL running smoothly. 👉 Upgrade now!

  ROBOTILL Training: Managing Stock Locations Made Easy Discover how to streamline inventory control within your shop or restaurant using stock locations in the ROBOTILL Point of Sale system . This video walks you through creating and managing locations—like storerooms , fridges , or shelves —to track stock with pinpoint accuracy. ✅ Learn how to: - Create stock locations tailored to your business layout - Transfer items between locations seamlessly - Receive stock directly into specific areas - Gain better visibility and control over your inventory Whether you're running a small café or a multi-section store, this tutorial helps you optimize your stock flow and boost efficiency.

  ROBOTILL Version 9.21 has just been released with support for stock locations. Stock locations refer to distinct areas within a single shop or restaurant where inventory is stored and tracked. Common examples include storerooms, fridges, and the bar. Unlike branches, stock locations are part of the same business premises and exist to help manage stock more precisely. You should define a stock location only if you need to monitor inventory at that specific spot separately from your main sales area. This enables you to receive stock directly into a designated location, transfer stock between locations and more. For more on stock locations see:  https://poshelp.robotill.com/Locations.aspx

  The Microsoft SmartScreen system is currently incorrectly flagging the ROBOTILL install file as 'not commonly downloaded'. We have reported this issue to Microsoft and it should be resolved in the next couple of days.  ROBOTILL is a well known and commonly downloaded application. The install ROBOTILL install fille and applications are all signed with a digital certificate issued by a Certificate Authority (CA) that has validated ROBOTILL (the company). The certificate protects the user and ensures the software was not tampered with by an outside source. If you get the message, please follow these instructions Normally you can download ROBOTILL from any browser, but if you get the warning message, we recommend you use Microsoft Edge to download ROBOTILL. Move your mouse over the message and click on the  3 dots next to the message  (not the 3 dots next to Downloads). Click on 'Keep'. Click on the down arrow next to 'Show More'. Click on 'Keep anyway'. C...

  Version 9.20 of the ROBOTILL Point of Sale system has been released and is available for download . The following is new: A Provisional GRV (Goods Received Voucher) has now been added. You can now print this GRV before you have completed the stock receive batch in order to check if it corresponds with your invoice before  marking the batch as completed and committing the stock to inventory. Once the batch has been completed, you can print the final GRV. You can now export the supplier list from the supplier screen. More filter options has also been added to the supplier screen. A security bug that sometimes allowed you to remove an ordered item without the correct security settings has been fixed. Other quality fixes and enhancements has also been done.

  Stock levels not making any sense? ROBOTILL version 9.19 has just been released with detailed stock level tracing. You will be able to run a trace on a product to see exactly how the product came to have a specific stock count. The new Stock Level Trace replaced the previous stock trace report.  Other enhancements in version 9.19 include: You can now specify the order booking resources are listed.  The report export functionality has been improved so that more complex reports will be exported in the different logical sections.  Remember to upgrade to the latest version of ROBOTILL is free. You can download the latest version of the ROBOTILL Point of Sale system here .