Fixing Performance Issues

 

ROBOTILL is a fast and robust point of sale system. It uses Microsoft SQL Server as the database server. Even with several POS Computers (tills) and back office computers connected at the same time it should still be fast.  

If however you experience performance problems, follow the steps below:

1. Upgrade to the latest version. We are continually busy improving ROBOTILL, adding more features but also improving the performance. 
2. Check to see if your computer is busy with Windows Updates. If it is, allow the updates to finish. Windows Updates can severely slow down a computer. 
3. Close all other programs while working on ROBOTILL, including browsers, email and music apps. Some of these programs can use a lot of resources.
4. Make sure it is not your printer that is causing a problem - to test turn off 'default printing' (see #1 in https://poshelp.robotill.com/Configuration.aspx#General). If it is no longer slow, you know it is a problem with your printer that needs to be sorted out.
5. If your main computer is fast, but your additional PC's are slow, it could be a problem with your network. 
6. Make sure all your computers use Anti-Virus software that is up to date. A virus can also drastically slow down your PC.
7. If none of the above solved your problem, you will need to upgrade your hardware. See minimum requirements.