Skip to main content

Why did my ROBOTILL revert back to the free edition?

If your ROBOTILL Full Edition just suddenly reverted back to the free edition and you did not change any hardware on your PC, then it is probably due to a major Windows update.

Microsoft releases updates all the time, but every now and then they release a major update like the Windows 10 Anniversary Update that was just released. These updates are done automatically. The usual updates will not cause the ROBOTILL license to revert back to the free edition, but a major update might. A major update can change the operating system serial number. This number is used as part of the ROBOTILL licensing system.

Your ROBOTILL registration number is a number consisting of 4 groups of 4 digit numbers. With a major Windows update, one of the number groups would have changed.  To get the new number, simply click on 'Upgrade Now' when asked if you want to upgrade to the full edition.




All you need to do is just email ROBOTILL Support your new ROBOTILL registration number. ROBOTILL will email you new keys to get your Full Edition back.

We have plans to change the licensing system so that it will not be affected by Windows Updates and to make the process of registration easier.



Comments

Popular posts from this blog

ROBOTILL Remote Support

Update (2019/04/20): ROBOTILL No longer uses Chrome Desktop for remote support.
We now use AnyDesk. Installing Chrome Remote Desktop Step 1: If you are not already using Google Chrome as your browser, download and install Google Chrome (you can keep on using your existing browser as well).

Step 2: If you don't already have a google account, create one ... it is free (for gmail, drive and more).

Step 3: Install the Google Chrome Remote Desktop add-on from the Google Store. On the install page, click on 'Add to Chrome'.

Starting a Remote Support Session Email ROBOTILL Support and ask for support. They will arrange a time with you when they will be able to connect to your computer. When they ask you to send you the Remote Desktop ID, follow the steps below.

Step 1: Run Chrome as Administrator Right click on the Chrome icon on your desktop.


Select 'Run as administrator'.

Step 2: Start the Remote Session Open Google Chrome, open a new tab and click on 'Apps' on t…

Upgrading to ROBOTILL Version 8

The ROBOTILL Version 8 release is a major release. If you are upgrading from ROBOTILL Version 7 (or earlier versions) to version 8 please take note of the following:

Normally you don't need new licence keys when upgrading, but we made some changes to our licencing system. You will need to follow the new registration instructions to get new keys (no need to pay again). We should email the new keys withing an hour or two (but allow for up to 8 hours). For this reason we suggest you do the upgrade after close of business so that you will have the new keys before you start working again.In version 8 you no longer log into the POS apps using a username and password. Usernames and passwords is used for ROBOTILL Manager and ROBOTILL Branch. For the POS Apps you now use a user PIN. With a new install the default pin is 12345. If you however upgraded from version 7 the PIN will be the user's card number. If card numbers were not used, then the user will have no PIN and you will first n…

POS Card Reader for Cashier and Waiter Login

ROBOTILL now supports a card reader for logging in users (cashiers, supervisors, waiters). If this option is selected, it will replace the default login where a user needs to select his name from a list and type a password to log in.

Other new features in version 3.31 of ROBOTILL include:

A refund can now be allocated to an account (previously only cash refunds were supported). The customer account will be updated and the customer statement will reflect the refund.New stock items can now be created during stock receiving.Tier prices can now be updated in the price maintenance screen and during stock receiving.Payment screen improved to speed up payments.

ROBOTILL (as well as the FREE POS Edition) can be downloaded from http://www.robotill.com