As explained in a previous article, ROBOTILL has a new licensing system. If you are an existing customer that upgraded to the full edition before version 5.80.07, please follow these instructions to upgrade to the new system.
Get the Registration Code of ROBOTILL as explained in our online help - Register ROBOTILL
Customers upgrading from and old version will need to supply some additional information not mentioned in the online help:
- New Registration Code as displayed in the image above.
- Legacy Registration Number - To get this number, open ROBOTILL Manager on the computer you want to re-register, click on Help > Legacy Registration Number. The number will automatically be copied to your clipboard and you can just right click in an email and click on Paste.
- Description of Computer - Example 'Back Office Computer' or 'Till 2'.
- Email used to purchase the license - This is only needed if you are emailing from another email address.
Example of Email:
Hi ROBOTILL Support
I need a new key for my computer.
New Code: 7B-A2-90-41-DD-3D-A4-8E-B9-32-20-88-53-EC-BC-26
Legacy Number: 1600-4584-5005-7029
Computer: Back Office PC
If you have more than one computer, please group the computers as shown above by keeping the new registration code and the old legacy number together.
ROBOTILL needs this information to link the new registration code to your license.
Once you received the new keys from ROBOTILL, you can again follow the rest of the instructions in the online help to complete the registration process - Register ROBOTILL
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