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Upgrade to new ROBOTILL License


As explained in a previous article, ROBOTILL has a new licensing system. If you are an existing customer that upgraded to the full edition before version 5.80.07, please follow these instructions to upgrade to the new system.

Get the Registration Code of ROBOTILL as explained in our online help - Register ROBOTILL

Customers upgrading from and old version will need to supply some additional information not mentioned in the online help:
  • New Registration Code as displayed in the image above.
  • Legacy Registration Number - To get this number, open ROBOTILL Manager on the computer you want to re-register, click on Help > Legacy Registration Number. The number will automatically be copied to your clipboard and you can just right click in an email and click on Paste.
  • Description of Computer - Example 'Back Office Computer' or 'Till 2'.
  • Email used to purchase the license - This is only needed if you are emailing from another email address.
Example of Email:

Hi ROBOTILL Support

I need a new key for my computer.

New Code: 7B-A2-90-41-DD-3D-A4-8E-B9-32-20-88-53-EC-BC-26
Legacy Number: 1600-4584-5005-7029
Computer: Back Office PC

Regards
Mike

If you have more than one computer, please group the computers as shown above by keeping the new registration code and the old legacy number together. 

ROBOTILL needs this information to link the new registration code to your license. 

Once you received the new keys from ROBOTILL, you can again follow the rest of the instructions in the online help to complete the registration process - Register ROBOTILL

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ROBOTILL Remote Support

Update (2019/04/20): ROBOTILL No longer uses Chrome Desktop for remote support.
We now use AnyDesk. Installing Chrome Remote Desktop Step 1: If you are not already using Google Chrome as your browser, download and install Google Chrome (you can keep on using your existing browser as well).

Step 2: If you don't already have a google account, create one ... it is free (for gmail, drive and more).

Step 3: Install the Google Chrome Remote Desktop add-on from the Google Store. On the install page, click on 'Add to Chrome'.

Starting a Remote Support Session Email ROBOTILL Support and ask for support. They will arrange a time with you when they will be able to connect to your computer. When they ask you to send you the Remote Desktop ID, follow the steps below.

Step 1: Run Chrome as Administrator Right click on the Chrome icon on your desktop.


Select 'Run as administrator'.

Step 2: Start the Remote Session Open Google Chrome, open a new tab and click on 'Apps' on t…