Wednesday, 28 September 2016

Why did my ROBOTILL revert back to the free edition?

If your ROBOTILL Full Edition just suddenly reverted back to the free edition and you did not change any hardware on your PC, then it is probably due to a major Windows update.

Microsoft releases updates all the time, but every now and then they release a major update like the Windows 10 Anniversary Update that was just released. These updates are done automatically. The usual updates will not cause the ROBOTILL license to revert back to the free edition, but a major update might. A major update can change the operating system serial number. This number is used as part of the ROBOTILL licensing system.

Your ROBOTILL registration number is a number consisting of 4 groups of 4 digit numbers. With a major Windows update, one of the number groups would have changed.  To get the new number, simply click on 'Upgrade Now' when asked if you want to upgrade to the full edition.

All you need to do is just email ROBOTILL Support your new ROBOTILL registration number. ROBOTILL will email you new keys to get your Full Edition back.

We have plans to change the licensing system so that it will not be affected by Windows Updates and to make the process of registration easier.

Monday, 19 September 2016

ROBOTILL Versoin 5.32.3

ROBOTILL Version 5.32.3 is available for download. The following has changed:

  • It is now no longer possible to close a drawer (shift) if there are open sales. 
  • The 'Reprint Last Slip' has been included in the 'Reprint Slip' security check. You can now choose if you want to allow a cashier to reprint a last slip or if a supervisor should be called. The reason for this is that some electronic cash drawers always open when a slip is printed and not only when the open command is send from the POS system. 
  • When you deleted products, it caused problems in one of the reports. This has now been fixed.
Remember that all upgrades are free. To upgrade to a new version follow these instructions.

To check your version number, open any ROBOTILL application and click on Help > About.
To see what is the latest version go to the ROBOTILL Download page, the version number is on top of the page.
To see what has changed, have a look at the ROBOTILL Blog, but remember that we don't always publish an article about small fixes and changes. 

Friday, 26 August 2016

Barcode Number Generator

ROBOTILL Version 5.31 is now available for download. The new version now comes with a Barcode Number Generator.

In the past, finding barcode numbers for products that didn't come with their own barcodes (UPC - Universal Product Code) was a bit of a mission. Each number needs to follow certain guidelines and also needed a checksum digit that needs to be calculated. Products that don't have barcodes will usually be locally produced products from small vendors.

ROBOTILL will now generate EAN-13 barcode numbers with the click of a button (also in bulk if needed). With ROBOTILL you can also print your own barcode labels for products or product shelves.

For more information on barcode number generation see the online help.

Important Update!
This upgrade is recommended to all customers as version 5.31 also contain a fix. In previous versions when you deleted products, it might have affected some of the historic reports.

Remember, all upgrades are free to all customers including users of the ROBOTILL Point of Sale Free Edition. You can download from the ROBOTILL Website.

Monday, 8 August 2016

New ROBOTILL Website

The ROBOTILL Website got a new look. It is also now mobile-friendly! Have a look:

We now have a 'What our customers are saying' section on our website and would really appreciate your feedback. There are only 4 slots for feedback but the comments will be rotated on a regular basis. 

To give feedback please email robotill the following details:
  • Your comment - a short one line comment (preferable 5 words or less).
  • Your name, company name and country
  • Your website address (optional) so that we can link to your website.
  • Your photo or logo (optional). The logo/photo will be resized to a 70 x 70 pixel image on our website.
To see the comment section, go to

We will really appreciate any and all feedback from our ROBOTILL customers.

Saturday, 18 June 2016

Table Selection in POS Restaurant Module

POS Restaurant Tables - Click Image to Enlarge

Selecting Tables in the Point of Sale Restaurant Module of ROBOTILL is now easier, quicker and better.

The new Restaurant floor-plan will display the tables as they are located in your Restaurant or Bar. Tables are color coded so that you can see if a table is available or in use. When a table is selected the following information about the table will be displayed:
  • Table Name / Number
  • Cashier allocated to the table
  • Waiter that is busy serving the table. 
  • If a specific customer is allocated to the table, the customer name will also be displayed.
A customer table can also be other items that orders can be allocated to, for example:
  • Pub/Bar Chairs (see image above).
  • Telephone Orders
  • Take-Out Orders
You can also add other features to your floor plan for example: entrances, walls, etc. (see image above). 

For details on how to set up your floor plan, see the Restaurant Tables section in the ROBOTILL Online Help.

Download your FREE Point of Sale Edition Now!

Sunday, 22 May 2016

Setting up a kitchen printer

ROBOTILL allows you to set up department printers. An example of a department printer would be the kitchen printer.

You can have multiple department printers, for example:

  • Kitchen Printer
  • Bar Printer
  • Pizza Printer
  • etc.
In the Restaurant module, if the waiter clicks on 'Order' an order slip will be printed to each department. Each order slip for each department will only contain the items that needs to be prepared by that specific department. For example the food items will go to the kitchen department while the drink items will go to the bar department.

More items can be added to the sale and only the new items will be printed to the department printers to prevent duplication (a full order can be resubmitted if needed).

In the retail module department printers can also be used. Examples would be:
  • Storage Room - An order slip can be printed to the storage room to notify the storage room personnel to retrieve a specific item for a sale.
  • Take-out - If your retail store as a take-out section the retail module can also print orders to the kitchen in the same way the restaurant module does.
To see how to set up department printers see the help file below:

To see how to customize your order slips, go to:

For more information about the ROBOTILL Point of Sale Software visit the ROBOTILL Website.

Wednesday, 11 May 2016

Where did the POS license that does not expire go?

ROBOTILL used to have a Point of Sale License that did not expire. The license was more expensive than the yearly license that is currently available, but it was a once off payment.

The license was linked to a specific computer (hardware). So if you replaced your computer, you had to purchase another license (these conditions where clearly stated on the ROBOTILL website). On average computers gets replaced every 5 - 7 years, so it was still a much better deal than a yearly license.

ROBOTILL however decided to discontinue the 'once-off' license for the following reasons:
  • Although the conditions above where clearly stated on our purchase page, some customers where still unhappy if they needed to purchase another license when replacing a computer. 
  • If the computer was stolen or you wanted to replace the computer after a couple of months, then it would have been better if you purchased the yearly license instead. 
  • ROBOTILL offers FREE support and FREE upgrades. When you have a look at our Point of Sale Software Blog, you will notice that we are continually busy improving ROBOTILL and bringing out new versions all the time. For us to be able to do this, we need to have a sustainable business.

Remember that ROBOTILL also offer a 2 year license at a reduced price.
For current prices of our Point of Sale System, please visit