Friday, 3 March 2017

Process Card Payments



ROBOTILL now directly connects to card readers to process card payments effortlessly. Our South African customers can contact Sureswipe to order a supported card machine.

ROBOTILL also supports international card devices from various international companies.


Our international customers can contact one of the following companies:

For help setting up your card reader click here.
Processing card payments automatically is supported in the free point of sale edition, as well as the retail and restaurant modules of ROBOTILL.
 

Tuesday, 31 January 2017

Cash Drawer Reports Improved


The cash drawer reports in ROBOTILL has been improved. There are two different types of drawer reports in ROBOTILL, one that is printed at the POS point (on the till slip) and another that is printed from ROBOTILL Manager. Both has been improved and a lot more detail was added.

It is also now easier to view drawer reports from drawers that has been closed some time ago with the new Cash Drawer Screen.


Please Note:

With previous versions of ROBOTILL, if a customer withdrew cash at the till with his bank card, it caused the balance in the drawer to go out. This bug has been fixed in version 5.6 and it is suggested that all customers upgrade to the latest version.

The latest version can be downloaded at http://www.robotill.com

Upgrades are free for all customers including customers of the Free Point of Sale version of ROBOTILL.

Friday, 20 January 2017

POS System with Cloud Database


ROBOTILL is a Point of Sale System that comes with a SQL Server database that can be installed as a stand-alone system (one computer) or on a local network with multiple computers (POS Points and Back Office computers). Now, with ROBOTILL Version 5.5, you can also connect to a database server in the cloud like Microsoft SQL Azure.

Advantages of using a database in the cloud:
  • You don't need to setup a local network to connect all your till points and back office computers.
  • Distance between points is not an issue as you connect over the internet and not through a local network. 
  • You can manage and monitor your shop or restaurant from home (or any location).

Things to keep in mind (disadvantages):
  • All your POS Points (tills) and back office computers will need an Internet connection.
  • Your Internet connection will need to be fast and stable as you will not be able to work if the connection goes down. 
  • The performance (speed) of ROBOTILL can go down depending on your Internet connection speed and your cloud server. 
  • The local SQL Server that comes with ROBOTILL is free (even for multiple computers). There is however a monthly fee for Microsoft Azure - although the prices from Microsoft is very reasonable and you only pay for what you use.

You can create a 30 day free Microsoft Azure account if you want to give it a try. For more information and help see the POS online help for setting up your Point of Sale System with a Cloud Server.

Sunday, 15 January 2017

POS Product Cost

ROBOTILL Version 5.45 was released and is available for download.

Product Costs (Unit Cost - the cost to your company for manufacturing or purchasing) can now automatically be calculated when you are using compound items.


There are two different calculations:

1) Applying compound cost to sub items
Applying compound cost to sub items. If you receive stock as a compound item (example a box of 24 cans), then the cost for individual cans will be calculated and applied to the sub item (the can).

2) Applying sub item cost to a compound item
If you have a complex compound item like a breakfast that has multiple sub items (2 slices of toast, 2 eggs, etc), then the cost of the breakfast will automatically be calculated.

You can also choose to let ROBOTILL automatically adjust compound item cost prices if a sub item cost price changed. For example, if you have various items that uses a slice of cheese as a sub item, and the cost of a slice of cheese changes, then ROBOTILL will automatically recalculate all the items that uses a slice of cheese.

See Product Cost in the Online Help for more information.

This feature isalso available in the FREE Point of Sale Edition of ROBOTILL.

Other changes in version 5.45:
  • Barcodes of deleted stock items are now freed up and can be used again.
  • Minimum stock level fix (check used a '<=' check instead of a '<' check).
  • If a cashier logged into two different computers at the same time and voided a sale that was open on both computers it caused problems - this is now fixed.






Thursday, 8 December 2016

Customer Pole Display


ROBOTILL now supports Customer Pole Displays!

The reason we waited so long before we included Pole Display support is that initially we decided to rather support the additional monitor customer display. These displays are becoming popular as they can also be used to display images and other information to the customer (like specials and adverts). We are still planning on including this feature and hope to release it early 2017.

We have however decided to now release a version that support the traditional Pole Displays ... after some pressure from our customers :)
The new version that supports the pole display can be downloaded from the ROBOTILL website.

The Pole Display support is available for the Retail Point of Sale Module and the Restaurant Point of Sale Module.

For information on how to set this up see the Pole Display Help page.


Friday, 2 December 2016

Keeping track of Stock - Potato Example

ROBOTILL allows you to keep track of stock on hand, including ingredients. For this example we will look at how a shop can keep track of the amount of potatoes that was used.

1) Create an Ingredients Category

To avoid all the ingredients popping up in the Point of Sale module when a cashier/waiter is busy selecting products, create a separate category for ingredients.


Check the box 'Hide in POS Modules'.

2) Add the Ingredients as Products


Lets say the shop receive the potatoes in 7 KG bags, then we add a product called 'Potatoes 7 kg'. Remember to select the 'Ingredients' category to prevent this item from showing up at the till.

3) Add the items that you want to sell

Lets say a 'Small Chips' use 560g of potatoes. 
That means from one 7 kg bag it will use 0.08 potatoes (560 / 7000 = 0.08 ).
So when we create our 'Small Chips' item, we add potatoes as a sub item and change the number to 0.08.


In the same way we can add other items. For example a Large Chips that will use 1 kg potatoes, will be 0.14.

4) Receive your Stock

Lets say we then receive 2 bags of 7KG potatoes


We go to stock receiving, select 7kg potatoes and enter 2 for quantity received.


Our stock on hand will now be updated to show how much potatoes we have in store and how much we can make with the available stock.

5) Sell


Lets say you then sell 1 large chips (1kg potatoes) and 3 small chips (560g x 3), the system will then calculate how much potatoes should be left.


You will then have 1.62 bags of potatoes left.

Accept EFT, paypal and other payments for account payments.

ROBOTILL Version 5.42 has been released. Account payments now also support the customized payment option that was available in standard sales for some time.

The ROBOTILL Point of Sale System allows you to set up a customized payment option (in addition to cash, credit/debit cards, and account payments). This can be used for EFT (online bank transfers), paypal, bitcoin etc.

For more information on how this works, see Payment Options in the help file.

In previous versions this customized payment option was only available for normal sales and not for account payments. In version 5.42 that was just released, this payment option is also now available when account payments is done.

Customer accounts with customer statements and reports are available in both the Retail Point of Sale System and the Restaurant Point of Sale system of ROBOTILL.