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Exchanging Items

When a customer wants to exchange an item you could just do a refund on the first sale and then do a new sale. However, giving the customer the cash back and then doing a new sale is a bit cumbersome. You also might have an exchange policy but not allow refunds. There is a very good and efficient solution for exchanges in ROBOTILL.

ROBOTILL allows you to refund cash or refund into an account. You wouldn't want to create a new customer account each time a customer wants to exchange an item. The solution is to create a couple of  'Exchange Credit Cards'.

Setting up your Exchange Cards Open General Configuration in  ROBOTILL Manager > Setup > System Configuration.

Check 'Use Customer Cards' and Update.

In Customers, create a couple of  Exchange Credit Customers - 'Exchange Credit 1', 'Exchange Credit 2', etc.  - See below:


You can then print exchange credit cards with a barcode containing the customer account number. Alternatively you can just p…
Recent posts

Cashiers sharing a cash drawer

One of the most important features of a Point of Sale System is the ability to tell if there are cash missing and who is responsible. This is done by linking a cashier to a specific cash drawer (the money in the till). But what do you do if your shop does not have a dedicated cashier per till and your employees share a till point and cash drawer?

ROBOTILL allows you to work with any number of cashiers during a shift(s). Each cashier however is linked to a specific cash drawer. This is the only way an employee can be held responsible for the money in the till. All the transactions done is linked to a cash drawer - and to the cashier linked to that drawer.
So what do you do when you want to allow multiple cashiers to share one cash drawer? This set up is not recommended as you will obviously not be able to tell who was responsible if there is cash short during cash up. If however you trust your employees and you want to work like this, then you can do the following:
ROBOTILL allows you…

POS Themes and Button Colours

In ROBOTILL version 7 you can now choose different colour (or color depending where you are from) themes for your point of sale modules. You can also customize these themes and select colours for product buttons and custom buttons for easier and quicker selection by cashiers and waiters.

For more information on how the colour themes and buttons work, see Themes and Button Colours in the online help.

What else is new in version 7?
The POS colours (that can now be selected) is used throughout the POS modules and not just in the main screens.Various screens have been improved for easier and quicker selection with more buttons per 'page'. The 'Product Category' screen that can be opened from a custom button in the 'More' screen has been improved. The slip history now displays payment types in the main screen to enable users to find the required slip more easily. The 'Tip' screen was improved and now allows the waiter to add the tip amount or the total amoun…

Custom buttons in POS Retail

The ROBOTILL Retail Point of Sale Module allows you to add custom touch screen buttons. These buttons can be accessed by pressing the 'More' button in the Retail Module. The buttons can be shortcuts to POS functions like 'Convert a sale to a quote' or shortcuts to products that are frequently used but don't have barcodes (for example a plastic carry bag).


There are 4 types of functions (buttons) that can be added:

Shortcut to a POS Function like 'Open Drawer'.Shortcut to a Product. Shortcut to a Product Category.External programs can be called with various parameters so that ROBOTILL can interact with other 3rd party software or custom add-on's. 
If a Product Category button is added and pressed in the retail module, a product selection screen for that category will be opened.


The cashier will be able to add multiple items to the sale without needing to scan the items. Normally you would add a category of products that are often purchased but don't …

Using multiple printers for different forms

ROBOTILL version 6.05 allows you to choose different printers for different forms (till slips, receipts, quotations, intermediate bills, etc). With previous versions the default printer would have been used by POS Retail module and POS Restaurant module. You can now for instance choose that the receipts be printed on your POS slip printer but that the lay-bye contracts be printed on a A4 printer. 

To see how to set this up see: POS Printers in our online help

The different forms can also be designed for different stationary (slip paper or A4) - see Print Design for more information.

Other changes in version 6.05:

The Refunds report has been improved. It is now possible to turn on a warning if stock that is 'out of stock' is being added to a sale. To add this feature, in Manager go to Setup > System Configuration > 'General Setup' and check the box that says "Warn if items that is out of stock is sold"An option was added during the stock receiving proces…

ROBOTILL Version 6.04.01 Released

ROBOTILL released version 6.04.01 of their Point of Sale System with the following enhancements and fixes:

New discounts report was added. Available at Reports > Sales > Discounts.On the Restaurant POS Module, if you selected that waiters must enter their passwords, you can now allow a manager or supervisor to select the table without needing to change the waiter at the table. This is done with the security override feature and the security level required can be specified in the Task Security (new task is 'Select Any Table').Pole display was fixed to show the price including or excluding tax as selected in setup.Combo deals and coupons did not display in the intermediate bill - this is now fixed.  The new version can be downloaded from the ROBOTILL Website.

Restaurant Waiter Stations

With ROBOTILL Restaurant Software you can set-up waiter stations. Waiters can use a waiter station to select his/her tables, add items, send order slips through to the kitchen or bar, print intermediate bills, split bills, add tips and more.

Previously, waiters had to use one of the till points where the cashier that allocated him/her the table was logged in. Now (in version 6.04), waiters can use any till point no matter who is logged in.

To create a dedicated waiter station that will not be used for payments, do the following:
You will need another Windows computer. A touch screen will be better but is optional. Link the new ROBOTILL installation to your server by following these steps when you install. In ROBOTILL Manager (from any computer), create a 'Waiters' user (or multiple of these for each waiter station). If you chose not to automatically allocate cash drawers then you will need to open a drawer for this user in ROBOTILL Manager. As no sales will be completed from t…