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ROBOTILL Remote Support Returns

  Two years ago, we made a strategic decision to discontinue remote support and focus entirely on email support. Our goal was simple: make ROBOTILL so intuitive and well-documented that remote support wouldn’t be necessary. Since then, we’ve: Released major usability improvements Expanded our online help system Uploaded step-by-step training videos These resources now cover nearly every common issue, and most users resolve problems quickly without needing live assistance. However, we’ve listened to feedback and understand that some users still prefer the reassurance of expert intervention. That’s why we’ve decided to reintroduce remote support , available directly from ROBOTILL. What’s New? You can now purchase a 30-minute remote support session from ROBOTILL. We’ll still display a list of resellers who offer remote and on-site support. Our Recommendation We encourage users to explore our online help first — it’s comprehensive, free, and available 24/7. But if you’d r...
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Robotill Version 9.23 Released – Smarter Waiter Options & Customer Insights!

  We're excited to announce the release of Robotill Version 9.23, packed with new features and enhancements designed to make your restaurant or retail operation even more flexible and efficient. 🧑‍🍳 Smarter Waiter Station Configuration You now have more control over how waiters work across different stations: Choose between Tabs Only (No Tables), Take-Away Mode, or the traditional Table Mode.  Configure this per computer, allowing different setups for various parts of your restaurant—whether it's dine-in, take-away, or bar service. This means your POS stations can now be tailored to match your workflow, improving speed and clarity for your staff. To enable this feature, turn off 'Use a default table' and 'Use Tabs Only' in General Settings and select the options per computer in PC Settings . đź’ł Enhanced Customer Info at Checkout Customer selection screens in the POS apps now show: Current balance Available credit This gives your team instant access to key cu...
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Important ROBOTILL Update

  đź› ️ Important Update for Robotill Users đź› ️ We’ve identified a bug in Version 9.22 that may affect your Stock Take History reports. If you’ve upgraded to Version 9.22 or later , please make sure you’ve installed Version 9.22.03 or newer to resolve this issue. ✅ The latest version includes a fix that ensures your stock take records remain accurate and reliable. đź“Ą To update, follow these steps:  https://poshelp.robotill.com/UpgradeNewVersion.aspx If you need assistance or have any questions, feel free to reach out—we’re here to help! Thank you for keeping your system up to date and running smoothly. —The Robotill Team
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New version - 9.22

  🚀 ROBOTILL Version 9.22 Released. The latest update is now available for download! đź•’ Table & Tab Time Tracking View how long tables or tabs have been active—directly on the floor plan and in detailed view, including last order time. đź“Š New Sales Duration Report Track sale start/end times, duration, table/tab, waiter, sale total, and tips. 🔍 Improved Product Lookup Quickly see tier prices and location-specific stock for smarter inventory decisions. ✨ Plus several other performance enhancements to keep ROBOTILL running smoothly. 👉 Upgrade now!
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Stock Locations Training Video

  ROBOTILL Training: Managing Stock Locations Made Easy Discover how to streamline inventory control within your shop or restaurant using stock locations in the ROBOTILL Point of Sale system . This video walks you through creating and managing locations—like storerooms , fridges , or shelves —to track stock with pinpoint accuracy. ✅ Learn how to: - Create stock locations tailored to your business layout - Transfer items between locations seamlessly - Receive stock directly into specific areas - Gain better visibility and control over your inventory Whether you're running a small cafĂ© or a multi-section store, this tutorial helps you optimize your stock flow and boost efficiency.
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ROBOTILL Stock Locations

  ROBOTILL Version 9.21 has just been released with support for stock locations. Stock locations refer to distinct areas within a single shop or restaurant where inventory is stored and tracked. Common examples include storerooms, fridges, and the bar. Unlike branches, stock locations are part of the same business premises and exist to help manage stock more precisely. You should define a stock location only if you need to monitor inventory at that specific spot separately from your main sales area. This enables you to receive stock directly into a designated location, transfer stock between locations and more. For more on stock locations see:  https://poshelp.robotill.com/Locations.aspx
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Not commonly download message

  The Microsoft SmartScreen system is currently incorrectly flagging the ROBOTILL install file as 'not commonly downloaded'. We have reported this issue to Microsoft and it should be resolved in the next couple of days.  ROBOTILL is a well known and commonly downloaded application. The install ROBOTILL install fille and applications are all signed with a digital certificate issued by a Certificate Authority (CA) that has validated ROBOTILL (the company). The certificate protects the user and ensures the software was not tampered with by an outside source. If you get the message, please follow these instructions Normally you can download ROBOTILL from any browser, but if you get the warning message, we recommend you use Microsoft Edge to download ROBOTILL. Move your mouse over the message and click on the  3 dots next to the message  (not the 3 dots next to Downloads). Click on 'Keep'. Click on the down arrow next to 'Show More'. Click on 'Keep anyway'. C...
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