ROBOTILL News and Updates

  Protect your business from unexpected data loss with this essential guide to POS disaster recovery. In this video, we walk you through best practices for backing up your Robotill system—covering how to enable automatic backups and seamlessly copy your backup files to the cloud. Whether you're running a small retail store or a busy restaurant, these steps will help ensure your point of sale software is secure, resilient, and ready for anything. ✅ Learn how to: - Set up automatic backups in Robotill - Configure cloud sync for offsite protection - Avoid common pitfalls in POS data recovery Don't wait for disaster to strike—watch now and safeguard your business!

  Two years ago, we made a strategic decision to discontinue remote support and focus entirely on email support. Our goal was simple: make ROBOTILL so intuitive and well-documented that remote support wouldn’t be necessary. Since then, we’ve: Released major usability improvements Expanded our online help system Uploaded step-by-step training videos These resources now cover nearly every common issue, and most users resolve problems quickly without needing live assistance. However, we’ve listened to feedback and understand that some users still prefer the reassurance of expert intervention. That’s why we’ve decided to reintroduce remote support , available directly from ROBOTILL. What’s New? You can now purchase a 30-minute remote support session from ROBOTILL. We’ll still display a list of resellers who offer remote and on-site support. Our Recommendation We encourage users to explore our online help first — it’s comprehensive, free, and available 24/7. But if you’d r...

  We're excited to announce the release of Robotill Version 9.23, packed with new features and enhancements designed to make your restaurant or retail operation even more flexible and efficient. 🧑‍🍳 Smarter Waiter Station Configuration You now have more control over how waiters work across different stations: Choose between Tabs Only (No Tables), Take-Away Mode, or the traditional Table Mode.  Configure this per computer, allowing different setups for various parts of your restaurant—whether it's dine-in, take-away, or bar service. This means your POS stations can now be tailored to match your workflow, improving speed and clarity for your staff. To enable this feature, turn off 'Use a default table' and 'Use Tabs Only' in General Settings and select the options per computer in PC Settings . 💳 Enhanced Customer Info at Checkout Customer selection screens in the POS apps now show: Current balance Available credit This gives your team instant access to key cu...

  🛠️ Important Update for Robotill Users 🛠️ We’ve identified a bug in Version 9.22 that may affect your Stock Take History reports. If you’ve upgraded to Version 9.22 or later , please make sure you’ve installed Version 9.22.03 or newer to resolve this issue. ✅ The latest version includes a fix that ensures your stock take records remain accurate and reliable. 📥 To update, follow these steps:  https://poshelp.robotill.com/UpgradeNewVersion.aspx If you need assistance or have any questions, feel free to reach out—we’re here to help! Thank you for keeping your system up to date and running smoothly. —The Robotill Team

  🚀 ROBOTILL Version 9.22 Released. The latest update is now available for download! 🕒 Table & Tab Time Tracking View how long tables or tabs have been active—directly on the floor plan and in detailed view, including last order time. 📊 New Sales Duration Report Track sale start/end times, duration, table/tab, waiter, sale total, and tips. 🔍 Improved Product Lookup Quickly see tier prices and location-specific stock for smarter inventory decisions. ✨ Plus several other performance enhancements to keep ROBOTILL running smoothly. 👉 Upgrade now!

  ROBOTILL Training: Managing Stock Locations Made Easy Discover how to streamline inventory control within your shop or restaurant using stock locations in the ROBOTILL Point of Sale system . This video walks you through creating and managing locations—like storerooms , fridges , or shelves —to track stock with pinpoint accuracy. ✅ Learn how to: - Create stock locations tailored to your business layout - Transfer items between locations seamlessly - Receive stock directly into specific areas - Gain better visibility and control over your inventory Whether you're running a small café or a multi-section store, this tutorial helps you optimize your stock flow and boost efficiency.