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Can ROBOTILL be trusted?

We sometimes get questions from our customers like the following: 'Can I trust ROBOTILL, I don't see a physical address or telephone number on the website?' 'Is this a scam? Your prices and free support is to good to be true', 'How long will you be in business for?' etc.

Why you can trust ROBOTILL

ROBOTILL is a registered company, ROBOTILL (Pty) LTD with registration number 2018/094896/07.

We only registered in February of 2018 as a private company (PTY LTD) but have been trading as a partnership for several years before that. If you click on the archive link in this blog you will see ROBOTILL was started in 2012.

When you download and install our software you will notice the blue UAC message pops up (the same one that pops up when you install Microsoft software) to notify you that the software can be trusted instead of the yellow (Unknown Publisher) or red (malware) UAC message (see the image below if you do not know what the UAC message is).

You will notice that the message that you get when you install ROBOTILL will say:
Verified Publisher: ROBOTILL (PTY) LTD

That means we have registered with an international certification authority that have verified our business and that our software have build up trust with Microsoft.

It is not enough to just register with a certification authority - even if the process of registering with the authority is already strict - once your software is registered with the certificate authority, it is monitored by Microsoft for a period before the software passes through Microsoft SmartScreen. Some of our older customers will still remember the days when they got the 'Publisher Unknown' message when installing ROBOTILL.

Why we don't have a telephone number on our website

We have chosen to only do email support. We also connect remotely to a customer's computer if needed. There is however no telephone support - not for support or sales.

ROBOTILL is offered at a price that our competitors cannot beat. Our yearly licence for the software is less than what most of our competitors charge for support - and our support is free!

We are able to give free support and charge the low licence fees because of our unique business model - we keep our overheads to a minimum in various ways. One way we do it is to only do email support. An email support center requires much less personnel than a telephone support center as the work load can be spread through the day instead of having enough personnel on 'stand by' for peak periods.

The workload is also less for email support - a customer is more likely to quickly search our comprehensive online help before typing an email. 

The email support policy gives our employees the option to work flexitime - better for us as we have international customers in many different time-zones.

There are no telephone numbers on our website as there are no exceptions to the 'only email' support rule. This is clearly stated on our website and we also give a detailed explanation as to why:

Why we don't have a physical address for ROBOTILL on the website

As with any registered company we do have a registered address. The address however is only used for legal purposes. 

For the same reasons we don't have a telephone number on our website, we also do not have a physical address - but there is more ... ROBOTILL is a company with a vision of the future.

Instead of having physical offices we have a virtual, global office.

We have spend a lot of money and time developing a state of the art custom system to manage our employees, customers, ROBOTILL licences and more. Our system (called JARVIS) uses a cloud server and have been designed and developed especially with our virtual office in mind. 

We also use other tools like Google's GSuite so that our employees can be in different locations but still collaborate and work as a team.  

Having a virtual office is not a temporary state until we get bigger - it is our vision for the future.
  • Our virtual office is international and agile with unlimited growth potential. 
  • It helps our development and support teams - time traveling to work can now be used to work. Pointless meetings are replaced with collaboration tools to help the team work together and be much more productive and effective.
  • Employees feel part of the team but still have the independence to work in the environment and location of their choice. 
  • Our virtual office is better for our customers - although there were significant initial costs setting up the virtual office - in the long run our overheads will be less - that means we can keep on giving free support and offer ROBOTILL at a very low price.
  • It is even better for the environment - employees not needing to drive to work every day and a 99% paperless office helps the environment. 

Why ROBOTILL cannot possible be a scam

Some potential customers look at our low prices and 'free support' and think it is too good to be true. We have had emails asking if it is a scam.

The only potential customers that ask that questions are customers that only looked at our website and haven't installed our free edition yet.

Install our free edition - then you can decide if you think it is a scam:


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Normally you don't need new licence keys when upgrading, but we made some changes to our licencing system. You will need to follow the new registration instructions to get new keys (no need to pay again). We should email the new keys withing an hour or two (but allow for up to 8 hours). For this reason we suggest you do the upgrade after close of business so that you will have the new keys before you start working again.In version 8 you no longer log into the POS apps using a username and password. Usernames and passwords is used for ROBOTILL Manager and ROBOTILL Branch. For the POS Apps you now use a user PIN. With a new install the default pin is 12345. If you however upgraded from version 7 the PIN will be the user's card number. If card numbers were not used, then the user will have no PIN and you will first n…

Windows Protected Your PC

If you get the 'Windows protected your PC' when downloading and installing ROBOTILL, click on the 'More Info' link.

In the next screen, make sure the Publisher is ROBOTILL (PTY) LTD and then click on 'Run anyway'.

Why you got this messageROBOTILL is registered with an international certification authority that have verified our business. They have issued ROBOTILL with a software certificate that helps protect our users as our software is signed with the certificate. 
Once a year (usually in November) we need to renew our certificate. That means we get a new certificate from the certificate authority and we sign the ROBOTILL applications with the new certificate.
The new certificate needs to build up a 'good reputation' with Microsoft SmartScreen before it will automatically bypass SmartScreen. This usually only takes a couple of days - but for some reason this year it is taking much longer. 
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POS Card Reader for Cashier and Waiter Login

ROBOTILL now supports a card reader for logging in users (cashiers, supervisors, waiters). If this option is selected, it will replace the default login where a user needs to select his name from a list and type a password to log in.

Other new features in version 3.31 of ROBOTILL include:

A refund can now be allocated to an account (previously only cash refunds were supported). The customer account will be updated and the customer statement will reflect the refund.New stock items can now be created during stock receiving.Tier prices can now be updated in the price maintenance screen and during stock receiving.Payment screen improved to speed up payments.

ROBOTILL (as well as the FREE POS Edition) can be downloaded from