Skip to main content

How to move ROBOTILL to another computer

The ROBOTILL Point of Sale system can be used on a single computer or several computers (tills and back office computers). This article will explain how to move your ROBOTILL Server (the single computer or the main computer where the database is installed) to another computer.

Note if you are only using one computer, then your only computer is also your ROBOTILL server where the database is stored.

Moving the database to the new computer

  1. Do a backup on your old server. Click here to see how to do a backup.
  2. Install ROBOTILL on the new computer. Click here to see how to install ROBOTILL.
  3. On the new computer, restore the database using the backup file of the first computer. Click here to see how to do a restore in ROBOTILL.

Linking other computers to the new server

If you are using multiple computers the other computers will need to link to your new server. If you replaced your server you can just use the same computer name as the previous server. You will then not need to take any steps to re-link the other computers.

If your new server has a different computer name, then you can follow these steps to link the other computers to the new server.

Moving your licence to the new computer 

If you are using the full edition you purchased a licence for a specific computer. You can move your licence to another computer before your licence period expires, but there are some conditions. See the  'Moving a licence to another computer' section in the ROBOTILL EULA.

The keys that you got when you purchased your licence will not work. You can just email ROBOTILL support and explain that you are replacing your computer and need new keys. 

Making a copy of your database for a new store

Setting up a new point of sale system can take some time. You need to create categories, departments, products, print layout, etc. If you already have a store (shop or restaurant) that is using ROBOTILL and you want to start a new one with similar products and setup, you can do the following:

You could use the ROBOTILL Branch Module as it can publish setup and products to branches - but if you are not really going to transfer stock between branches and you just want to copy the data once-off, then you can simply do the following (without needing to purchase the Branch Module):
  1. Follow the instructions above for 'Moving the database to a new computer'.
  2. You will then have all the products, print layout, etc. - but you will also have all the sales. To remove all the sales, go to ROBOTILL Manager > Tools > Database > Reset Database. You can then select to only clear all the sales (this will clear the sales, payments and drawer data).
  3. All that is left then is to delete the old users and create new ones for the new shop / restaurant.
If you get stuck, remember ROBOTILL Support is free!

Comments

Popular posts from this blog

ROBOTILL Remote Support

ROBOTILL uses Chrome Remote Desktop for remote support. If you need ROBOTILL to connect to your computer for support, follow the instructions below.
Installing Chrome Remote Desktop Step 1: If you are not already using Google Chrome as your browser, download and install Google Chrome (you can keep on using your existing browser as well).

Step 2: If you don't already have a google account, create one ... it is free (for gmail, drive and more).

Step 3: Install the Google Chrome Remote Desktop add-on from the Google Store. On the install page, click on 'Add to Chrome'.

Starting a Remote Support Session Email ROBOTILL Support and ask for support. They will arrange a time with you when they will be able to connect to your computer. When they ask you to send you the Remote Desktop ID, follow the steps below.

Step 1: Run Chrome as Administrator Right click on the Chrome icon on your desktop.


Select 'Run as administrator'.

Step 2: Start the Remote Session Open Google Chrom…

Change VAT but keep original prices

In a previous article we explained how easy it is to do the VAT change from 14% to 15% in South Africa if you are using the ROBOTILL Point of Sale System. We have received a couple of requests from customers that want to change the VAT, but keep the original price including VAT the same. This article explains how to do this.

If you want to change your VAT from 14% to 15% but keep your Price Including Tax the same - with other words you want to decrease your base price so that customers pay the same price as before, then follow these steps:

Step 1: Change VAT from 14% to 15% - click here to see how Your prices will not be slightly higher. Your product prices did not change, but as your VAT increased with 1%, your prices including tax went up.

Step 2: Change your prices back From ROBOTILL Manager, go to 'Products and Stock' > 'Price Maintenance and Specials'.


Before you select any products, in the 'New Items Settings' section, enter -0.87 for the 'Increas…

Important Update - Version 7.04.02

ROBOTILL released an urgent update for version 7.04. A new feature release caused a problem with the printing of some slips/receipts. The affected versions with the problem are:
7.04.007.04.01 The printing problem in these versions are fixed in version 7.04.02 that is now available for download.
To upgrade to the latest version please download ROBOTILL and follow the steps below: http://poshelp.robotill.com/UpgradeNewVersion.aspx