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Showing posts from November, 2017

Exchanging Items

When a customer wants to exchange an item you could just do a refund on the first sale and then do a new sale. However, giving the customer the cash back and then doing a new sale is a bit cumbersome. You also might have an exchange policy but not allow refunds. There is a very good and efficient solution for exchanges in ROBOTILL.

ROBOTILL allows you to refund cash or refund into an account. You wouldn't want to create a new customer account each time a customer wants to exchange an item. The solution is to create a couple of  'Exchange Credit Cards'.

Setting up your Exchange Cards Open General Configuration in  ROBOTILL Manager > Setup > System Configuration.

Check 'Use Customer Cards' and Update.

In Customers, create a couple of  Exchange Credit Customers - 'Exchange Credit 1', 'Exchange Credit 2', etc.  - See below:

You can then print exchange credit cards with a barcode containing the customer account number. Alternatively you can just p…

Cashiers sharing a cash drawer

One of the most important features of a Point of Sale System is the ability to tell if there are cash missing and who is responsible. This is done by linking a cashier to a specific cash drawer (the money in the till). But what do you do if your shop does not have a dedicated cashier per till and your employees share a till point and cash drawer?

ROBOTILL allows you to work with any number of cashiers during a shift(s). Each cashier however is linked to a specific cash drawer. This is the only way an employee can be held responsible for the money in the till. All the transactions done is linked to a cash drawer - and to the cashier linked to that drawer.
So what do you do when you want to allow multiple cashiers to share one cash drawer? This set up is not recommended as you will obviously not be able to tell who was responsible if there is cash short during cash up. If however you trust your employees and you want to work like this, then you can do the following:
ROBOTILL allows you…