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Custom Orders - Build Your Own Pizza

Custom orders (custom stock items) will be items like 'Build Your Own Pizza' where you allow the customer to choose his own toppings.

The Restaurant Software Module allows you to add notes to items. These notes are great to let the kitchen know how a steak should be cooked as the instructions are only printed on the orders slips. The notes however will not work for custom orders as you want the order total to be adjusted depending on what custom toppings the customer chooses. For a 'custom order' it would be better to add items (toppings) as stock items.


By default, ROBOTILL will not add another item to the order if the order already has that item. Instead it will increase the quantity of the item that is already in the order. The reason for this is to reduce the amount of till slip paper that is used.

If you are working with custom orders, this feature is however not ideal as you would like to keep the items separate. You would for example want to see for each pizza that is ordered, what items is selected for that pizza (on the order slip that the kitchen get and the customer till slip).

To turn this feature (that increase the quantity instead of adding another item) off, go to Manager > Setup > General Configuration.


Un-check the the option that says 'Increase the Qty instead of adding a new item'. Click on 'Update General Settings' and reopen the POS Modules.

The option to deselect this feature is only available in version 4.22 of ROBOTILL that can be downloaded from www.robotill.com

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