ROBOTILL is an easy to use Point of Sale System that will require very little help or support.
If you need help, please have a look at the ROBOTILL Online Help.
If you still need help, please contact ROBOTILL Support
If needed, they will connect to your computer remotely using Chrome Remote Desktop. If you haven't used if before, follow the instructions below:
Installing Chrome Remote Desktop:
Step 1: If you are not already using Google Chrome as your browser, download and install Google Chrome (you can keep on using your existing browser as well).
Step 2: If you don't already have a google account, create one ... it is free (for gmail, drive and more).
Step 3: Install the Google Chrome Remote Desktop add-on from the Google Store.
Starting a Remote Support Session:
Email ROBOTILL Support and ask for support. They will arrange a time with you when they will be able to connect to your computer. When they ask you to send you the Remote Desktop ID, follow the steps below.
Step 1: Run Chrome as Administrator
Right click on the Chrome icon on your desktop.
Select 'Run as administrator'.
Step 2: Open a Remote Support Session
Open Google Chrome, open a new tab and click on 'Apps' on the toolbar.
Click on 'Chrome Remote Desktop'.
A number will appear. Email ROBOTILL Support the number.
That is it! ROBOTILL will connect to your computer and sort out your problem.
When ROBOTILL Support connect, give them time to complete the install. You will need to be on stand-by and take control in the following situations:
- Every couple of minutes Chrome will ask you if you want to allow the session to continue. A message will appear at the top of your screen. At that time, ROBOTILL support will loose control and you need to click on 'Allow to Continue'. If you don't, the session will end.
- ROBOTILL support will start certain tasks that require elevated security. At that time the UAC Security message will appear and ask you if you want to allow the program to continue. Click on allow the program to continue as ROBOTILL support will again have lost control until you click the message.