ROBOTILL uses Chrome Remote Desktop for remote support. If you need ROBOTILL to connect to your computer for support, follow the instructions below.
Installing Chrome Remote Desktop
Step 1: If you are not already using Google Chrome as your browser, download and install Google Chrome (you can keep on using your existing browser as well).
Step 2: If you don't already have a google account, create one ... it is free (for gmail, drive and more).
Step 3: Install the Google Chrome Remote Desktop add-on from the Google Store. On the install page, click on 'Add to Chrome'.
Starting a Remote Support Session
Email ROBOTILL Support and ask for support. They will arrange a time with you when they will be able to connect to your computer. When they ask you to send you the Remote Desktop ID, follow the steps below.
Step 1: Run Chrome as Administrator
Right click on the Chrome icon on your desktop.
Select 'Run as administrator'.
Step 2: Start the Remote Session
Open Google Chrom…
ROBOTILL Version 7.15 has been released and can be downloaded from the ROBOTILL website. We release new versions (minor upgrades) of our Point of Sale Software System on a regular basis. We are also working on a big and exciting release (major new release) that should be available by the end of the year.
What is new in version 7.15? The system log has been replaced by the 'Event Log' and several improvements were made including more filters, more detail per item logged and more types of events being logged. The Event Log is now available from the ROBOTILL Manager menu under History (previously the system log was available from the Tools menu).Order Slips can now also be reprinted from historic sales. This can be done from ROBOTILL Manager > History > Sales > Select Reprint Order Slip.A fix was done to the date and time of reprints of intermediate bills.The Department Report will now calculate profit according to your Tax settings (the same as the other reports).If a ca…
If you want to change your VAT from 14% to 15% but keep your Price Including Tax the same - with other words you want to decrease your base price so that customers pay the same price as before, then follow these steps:
Step 1: Change VAT from 14% to 15% - click here to see how
Your prices will not be slightly higher. Your product prices did not change, but as your VAT increased with 1%, your prices including tax went up.
Step 2: Change your prices back
From ROBOTILL Manager, go to 'Products and Stock' > 'Price Maintenance and Specials'.
Before you select any products, in the 'New Items Settings' section, enter -0.87 for the 'Increas…