ROBOTILL uses Chrome Remote Desktop for remote support. If you need ROBOTILL to connect to your computer for support, follow the instructions below.
Installing Chrome Remote Desktop
Step 1: If you are not already using Google Chrome as your browser, download and install Google Chrome (you can keep on using your existing browser as well).
Step 2: If you don't already have a google account, create one ... it is free (for gmail, drive and more).
Step 3: Install the Google Chrome Remote Desktop add-on from the Google Store. On the install page, click on 'Add to Chrome'.
Starting a Remote Support Session
Email ROBOTILL Support and ask for support. They will arrange a time with you when they will be able to connect to your computer. When they ask you to send you the Remote Desktop ID, follow the steps below.
Step 1: Run Chrome as Administrator
Right click on the Chrome icon on your desktop.
Select 'Run as administrator'.
Step 2: Start the Remote Session
Open Google Chrom…
If you want to change your VAT from 14% to 15% but keep your Price Including Tax the same - with other words you want to decrease your base price so that customers pay the same price as before, then follow these steps:
Step 1: Change VAT from 14% to 15% - click here to see how
Your prices will not be slightly higher. Your product prices did not change, but as your VAT increased with 1%, your prices including tax went up.
Step 2: Change your prices back
From ROBOTILL Manager, go to 'Products and Stock' > 'Price Maintenance and Specials'.
Before you select any products, in the 'New Items Settings' section, enter -0.87 for the 'Increas…
ROBOTILL released an urgent update for version 7.04. A new feature release caused a problem with the printing of some slips/receipts. The affected versions with the problem are: 7.04.007.04.01
The printing problem in these versions are fixed in version 7.04.02 that is now available for download.
To upgrade to the latest version please download ROBOTILL and follow the steps below: http://poshelp.robotill.com/UpgradeNewVersion.aspx